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Anthem, Inc Anthem National Accounts Matrix Partner and Liaison - PS22000 in St. Louis, Missouri

Anthem National Accounts Matrix Partner and Liaison - PS22000

Location: Atlanta, Georgia, United States

Requisition #: PS22000

Post Date: Jun 11, 2019

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

About The Team

This role will be an integral part of the National Accounts Chief Operating Office business unit. This team serves as the primary functional coordinator and strategy leader for Anthem National Accounts (ANA). The goal of this team will be to deliver best-in-class organizational and functional performance that most effectively differentiates ANA from our competitors. This team will develop and drive the national account segment strategy to ensure ANA business grows while leveraging Anthem’s scale and shared resource capabilities. As a member of this team, you will work with people across the National Accounts division to accomplish assigned goals help the ANA Chief Operating Office to drive consistent performance of direct and matrix shared service areas, develop and implement business growth strategies, and represent ANA internally and externally with key stakeholders.

The Role

Anthem National Accounts Matrix Partner and Liaison

(Official Job Title: Process Improvement Manager/Sr)

* This position may be filled asProcess Improvement Manager or Process Improvement Manager Srlevel. Manager will determine level based upon the incumbent’s relevant knowledge, skills, education, and experience.*

Location: Office-base in one of the following Anthem offices: ME, NH, CT, NY, CO, NV, GA, IN, OH, KY, MO, VA WI, or CA

The successful incumbent will work within the Matrix Area Results/Performance & Delivery team of the ANA Chief Operating Office business unit. This role will be responsible for identifying opportunities for improvement, developing and implementing best practice and continuous improvement initiatives. This role will be working with matrix partners (service ops, technical, clinical, network performance, product, and other business partners) to help ensure ANA is delivering a best-in-class experience across all national accounts. Primary duties include, but are not limited to:

Proactively identifies opportunities for improvement; researches, develops, and implements related best practices; develops metrics to track performance and goal achievement; serves as internal consultant relative to continuous improvement initiatives; identifies and develops plans to improve performance to be incorporated enterprise wide. Collaborates and builds relationships with internal business partners (e.g. Sales/Account Management, Marketing, Operations, Digital/IT,Product, Network, Clinical, Member Experience) to evaluate opportunities and specifications, drive priorities, create plans, and develop communication strategies. Ensures matrix partners are in alignment with ANA’s strategic plans and influences internal partners to deliver and execute plans timely.

Process Improvement Manager

Requires a BA/BS in a related field, 5- 8 years of process improvement or project management experience; or any combination of education and experience, which would provide an equivalent background.

Process Improvement Manager Sr

Requires a BA/BS degree in a related field, 8-10 years of process improvement experience with planning, project management, business analysis, and leadership role experience; 3 + years of experience as a Process Improvement Manager level; or any combination of education and experience, which would provide an equivalent background.

  • Must have experience in managed care industry.

  • Proven relationship building skills

  • Demonstrate ability to analyze existing and potential workflows, processes, supporting systems, and procedures and identifying improvements required.

  • Experience working in a large matrix organization.

  • Proven track record of effectively interacting across all levels of management.

  • Ability to work strategically and collaboratively across departments.

  • Effective, versatile, and action-oriented.

  • Excellent communication and interpersonal skills.

  • Ability to communicate effectively and promote ideas.

  • Strong analytical, organizational, planning, problem solving and project/decision facilitation skills.


Sales/sales support experienceand/orNational Accounts knowledge and experience a plus!

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.