Anthem, Inc. Peer Support Specialist / Wellness & Recovery Specialist in San Francisco, California
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At Amerigroup, a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve.
Wellness & Recovery Specialist - Peer Support Specialist
Work Locations – Positions available in: California: Sacramento, San Francisco and Fresno. Indiana: Valparaiso and Indianapolis. Tennessee: Nashville. New Jersey: Newark. New York: Brooklyn. You must reside in the area or within a reasonable commuting distance.
Multiple positions available with up to 75% of local travel.
Note: Temporarily not doing field work. Telephonic outreach only due to the pandemic.
The Peer Support Specialist is an active member of the corporate Peer Support and Recovery program and provides peer support services to clients with serious mental illnesses and/or substance use disorders through telephonic and field based operations. The Peer Specialist will function as a role model to members; demonstrating expertise in personal recovery and use of coping skills; serves as a consumer advocate, provides consumer information and peer support for members. The peer specialist performs a range of tasks to engage, motivate and inspire members to participate in their own recovery, regain independence within the community and promote optimal wellness.
This position is both telephonic and field based with up to 75% local travel within business hours with flexibility to meet business needs.
Primary duties may include, but are not limited to:
Teach and role model the value of the member’s recovery experience.
Models effective coping techniques and self-help strategies.
Serve as a recovery agent by providing and advocating for recovery based services to assist the member in daily living.
Identify opportunities for engagement of members in forming a supportive, peer recovery network.
Assist members in working with their case manager or treatment team in determining the steps he/she needs to take in order to achieve these goals and self-directed recovery.
Assist members in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups.
Initiates and maintains contact with assigned members to determine members’ engagement and response to services.
Assist members understand Peer Recovery resources available within the local community.
Assist members to identify recovery resources, supports, remove barriers and facilitate connections in local community
Collaborates with interdisciplinary teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
Acts as a resource for staff on decision making and problem solving as it relates to the peer role.
Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery plans.
Assist clients in developing empowerment skills and combating stigma through self-advocacy
This position requires you to have a Peer Support Certification at time of application.
Must be located in the area with the ability to be field based and travel up to 75%.
Associates degree; 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
Peer Specialist Certification required.
One year experience working as a Peer Support Specialist, after received certification.
Experience working with computers toggling back and forth through multiple screens.
Experience with researching resources
Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes.
Knowledge and skill to teach and engage in basic problem solving strategies to support individual clients in self-directed recovery.
Knowledge of the signs and symptoms of mental illness & substance use disorders.
Knowledge and skill sufficient to use community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness.
Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from the mental health consumers on their strengths and interests.
A valid driver’s license
• 2 year experience working as a Peer Support Specialist, after certification received
• Knowledge of care-coordination and case management concepts
• Telephonic and field based customer service
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.