Anthem Trainer - Denver, CO, Las Vegas, NV, Richmond, VA, Middletown, NY, Indianapolis, IN, or Midland, GA (PS7910KT) in Portland, Maine

Trainer - Denver, CO, Las Vegas, NV, Richmond, VA, Middletown, NY, Indianapolis, IN, or Midland, GA (PS7910KT)


Location: Indianapolis, Indiana, United States

Field: Education & Training

Requisition #: PS7910

Post Date: 2 days ago

Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions.

Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine.


Responsible for facilitating a variety of performance-based learning events. Training is typically focused primarily on concrete skills related to training on processes and procedures, but may include soft skills content. This role will support employees working Service and Provider call center organizations

Primary duties may include, but are not limited to:

  • Facilitates learning events that are performance-based in nature and across multiple platforms.

  • Delivers synchronous and asynchronous learning events using varied media in virtual and global environments.

  • Employs rapid course development methodologies to quickly meet client needs.

  • Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary.

  • Consults and solves learning solutions including: identifies client training needs, successfully uses performance consulting to analyze data and identify root cause to determine appropriate learning solutions, develops service level agreements and meets with clients to obtain approval. Measures, tracks and evaluates learner and client satisfaction.

  • Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.

  • Keeps technical skills updated.

This position can be located in any Anthem location listed below (No relocation assistance is available)

  • L. Ben Lytle Center 220 Virginia Avenue Indianapolis, Indiana 46204

  • 2015 Staples Mill Road Richmond, VA 23230

  • 6087 Technology Parkway Midland, GA 31820

  • 700 Broadway Denver CO 80203

  • 85 Crystal Run Road Middletown, New York 10940-9766

  • 2 Gannett Drive South Portland, Maine 04106

This role will require up to 25% travel based on the needs of the business

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at EOE. M/F/Disability/Veteran.



BA/BS in related field;

2 years of training experience;

or any combination of education and experience, which would provide an equivalent background.

Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required.


Experience with WGS

Experience with NASCO

Provider Service call taking

Member Service call taking