Anthem Trainer - Denver, CO, Las Vegas, NV, Richmond, VA, Middletown, NY, Indianapolis, IN, or Midland, GA (PS7910KT) in Portland, Maine
Trainer - Denver, CO, Las Vegas, NV, Richmond, VA, Middletown, NY, Indianapolis, IN, or Midland, GA (PS7910KT)
Location: Indianapolis, Indiana, United States
Field: Education & Training
Requisition #: PS7910
Post Date: 2 days ago
Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions.
Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine.
Responsible for facilitating a variety of performance-based learning events. Training is typically focused primarily on concrete skills related to training on processes and procedures, but may include soft skills content. This role will support employees working Service and Provider call center organizations
Primary duties may include, but are not limited to:
Facilitates learning events that are performance-based in nature and across multiple platforms.
Delivers synchronous and asynchronous learning events using varied media in virtual and global environments.
Employs rapid course development methodologies to quickly meet client needs.
Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary.
Consults and solves learning solutions including: identifies client training needs, successfully uses performance consulting to analyze data and identify root cause to determine appropriate learning solutions, develops service level agreements and meets with clients to obtain approval. Measures, tracks and evaluates learner and client satisfaction.
Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.
Keeps technical skills updated.
This position can be located in any Anthem location listed below (No relocation assistance is available)
L. Ben Lytle Center 220 Virginia Avenue Indianapolis, Indiana 46204
2015 Staples Mill Road Richmond, VA 23230
6087 Technology Parkway Midland, GA 31820
700 Broadway Denver CO 80203
85 Crystal Run Road Middletown, New York 10940-9766
2 Gannett Drive South Portland, Maine 04106
This role will require up to 25% travel based on the needs of the business
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.
BA/BS in related field;
2 years of training experience;
or any combination of education and experience, which would provide an equivalent background.
Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required.
Experience with WGS
Experience with NASCO
Provider Service call taking
Member Service call taking