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Anthem, Inc. Member Experience Project Director in Norfolk, Virginia

Description

SHIFT: Day Job

SCHEDULE: Full-time

Be part of an extraordinary team!!!

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Location: Work-At-Home Opportunity, but the selected candidate must reside in Indianapolis, IN; or Atlanta, GA

The Member Engagement Project Director is responsible for identifying key people to bring about change and developing a network of contacts and targeting specific people to achieve project goals and objectives. Primary duties may include, but are not limited to:

  • Manages projects across business units, regions, or the enterprise. Include facilitation of Member Experience Governance forum and coordination across the Experience Governance Operating Model.

  • Influences at all levels within the organization, often setting strategy and direction and instilling accountability. Primary Stars team contact for Compliant Functional Calls, Consumer Effort, and Reliability Reviews.

  • Coaches and mentors project team members and planned presenters for Experience forums.

  • Mentors other project managers around project management methodology.

  • Reviews and approves Experience project scope; validates resource plan, risk, quality, cost, and scope management plans. Tracks and manages Experience portfolio.

  • Develops process with Insights leaders to coordinate and schedule Insight reviews as part of Governance and develop a business story for insights. Works with Strategy directors to synthesize findings to drive workplans.

  • Creates model for prioritization of Experience portfolio initiatives.

  • Defines, recommends, and secures contractual agreements for services and products.

  • Coordinates requirements, schedules implementation and post-implement plans, and develops service-level agreements for vendor partners and global resources firms.

  • Supports business and digital partners in developing requirements documents.

  • Develops project approval matrix and supports business in funding estimates with data team members.

  • Monitors project progress and escalations risks. Spot checks Experience thorough the audit process.

  • Defines critical success factors including leading indicators for CAHPS/Stars

  • Establishes and manages the project warranty period, capture of completed milestones, and measured success

Qualifications

Minimum Requirements: Requires a BA/BS in a related field and minimum of 9 years professional project management experience, of which at least 7 years are spent leading and directing large project tasks; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications, Skills & Experiences: Awareness of significant contributing factors to managing project change and demonstration of a solid understanding of end-to-end business processes and the critical IT dependencies are strongly preferred. Masters in Project Mgt preferred. Project Management Professional (PMP) certification preferred.

The applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role-specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

REQNUMBER: PS73773-Virginia

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