Anthem, Inc. Financial Operations Recovery Specialist II in Norfolk, Virginia
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
This position is responsible for the discovery, validation, recovery, and adjustments of claims overpayments. • May do all or some of the following in relation to cash receipts, cash application, claim audits collections, overpayment vendor validation, and claim adjustments. • Primary duties may include but are not limited to: Audits paid claims for overpayments using various techniques including systems-based queries, specialized reporting or additional research. • Responsible for more complex issues such as coordination of benefits, Medicare, and medical policies. • Works closely with staff from other departments on a regular basis to ensure customer satisfaction. • Works closely with contract managers to identify and correct contractual issues when applicable. • May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivable processes and all other cash applications as required. • Researches voluntary refunds for accuracy.
Qualifications: • High School diploma or GED equivalent from an accredited institution (Bachelor’s degree preferred). • 2-4 years of claims processing experience. • Comfortable in a production-based environment. • Ability to analyze and fulfill requests. • Strong written and verbal communication skills. • Technically proficient in the use of MS Office Suite, and ability to learn new software. • Ability to work overtime required. • Strong decision making and problem-solving skills. • Detail oriented and exceptional time management skills.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.