Anthem, Inc. Financial Operations Recovery Process Specialist in Norfolk, Virginia
SHIFT: Day Job
Financial Operations Recovery Process Specialist
Responsible for providing technical direction, guidance and resources to associates on a day to day basis. Primary duties may include, but are not limited to:
Serves as a first line resource for financial operations associates for workflow and technical related processes.
Provides operational training, assists associates by answering day-to-day technical questions, monitors inventory to ensure workflow remains uninterrupted, and handles complex case research and resolution.
May review and monitor associates work for quality standards.
Reviews department policy and procedure manuals for accuracy and works to ensure procedures and polices are accurate and complete.
May research operations workflow problems and system irregularities.
Assists with the development and testing of process improvement solutions and other operational improvements.
Requires a BA/BS degree; up to 3-5 years related experience;
previous experience in high-volume operations (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.