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Anthem Behavioral Health/EAP Consultant I, II, or III - San Diego, CA or Denver, CO in Monroe, Louisiana

Behavioral Health/EAP Consultant I, II, or III - San Diego, CA or Denver, CO

Location: Denver, Colorado, United States

Requisition #: PS20970

Post Date: Jun 05, 2019

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Location: San Diego, CA or Denver, CO

Work hours: between 6am-6pm MST

Behavioral Health/EAP Consultant

Please Note: This position may be filled at the BH/EAP Consultant I, II or III. Manager will determine level based upon the selected applicant’s skillset relative to the qualifications listed for this position.

  • Responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives. Primary duties may include, but are not limited to:

  • Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services

  • Receives client request, assesses situation, determines appropriate course of action.

  • Provides telephone crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).

  • Manages Critical Incident Stress Debriefing requests.

  • Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

  • Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.

  • Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.

  • Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Behavioral Health/EAP Consultant I

  • Requires 3-5 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background.

  • Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, or LMHC in applicable state(s) required.

  • Masters degree required.

  • CEAP (Certified Employee Assistance Professional) preferred

  • Call-center experience preferred

Behavioral Health/EAP Consultant II

  • Requires 5-7 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.

  • Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, or LMHC, in applicable state(s) required.

  • Master’s degree required

  • CEAP (Certified Employee Assistance Professional) preferred

  • Call-center experience preferred

Behavioral Health/EAP Consultant III

  • Requires 7 plus years of direct psychiatric and/or substance abuse experience and managed care experience; or any combination of education and experience, which would provide an equivalent background.

  • Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW or LMHC, in applicable state(s) required. Masters degree required

  • CEAP (Certified Employee Assistance Professional) preferred

  • Call-center experience preferred

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

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