Anthem Consumer Service Associate - Orange County, Middletown, NY - PS13120 in Middletown, New York

Consumer Service Associate - Orange County, Middletown, NY - PS13120


Location: Middletown, New York, United States

Field: Customer Service

Requisition #: PS13120

Post Date: 3 days ago

Consumer Service Associate - Orange County, Middletown, NY - PS13120

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Responsible for assisting national marquee client(s) with the Anthem at Your Service Model.

Primary duties may include, but are not limited to:

  • Understands and communicates the benefit design packages to members as defined by employer.

  • Interacts with members verbally and in written form to ensure appropriate engagement is achieved.

  • Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.

  • Assist in increasing member's engagement into appropriate programs and offerings.

  • Acts as trusted advisor and educator on health care related inquiries.

  • Requires a high school diploma.

  • BA/BS preferred.

  • 5+ years of experience in customer service; or any combination of education and experience, which would provide an equivalent background.

  • Excellent communication both verbal and written and problem solving skills.

  • Experience in successful resolution of high level/sensitive customer service issues.

  • Must be able to work an 8 to 10 hour shift between the hours of 8:00am and 8:00pm EST.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/ Disability/ Veteran