Anthem, Inc. Account Service Manager (IngenioRx) in Long Beach, California
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Account Service Manager (IngenioRx)
Responsible for providing advanced customer service representation and strategic planning for accounts.
Primary duties may include, but are not limited to: - Services GRS client needs as it relates to IngenioRx. - Provides strategic planning and account management for accounts. - Directs and manages the administration of contractual requirements and obligations. - Supports the GRS execution team during new group implementations. - Manages the renewal implementation process for accounts. - Interfaces with operations to ensure smooth delivery of services. - Maintains ongoing account relationships at multiple levels throughout the customers' organizations. - Makes recommendations for improvements to meet customers' expectations. - Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. - Coordinates open enrollment meetings, renewal process and training sessions. - Makes routine account visits, as needed. - Take ownership of the GRS workstream tracker. - Assists with various initiatives for GRS.
Work location: Can be office based or work at home.
Requires a BA/BS; 3-5 years of related experience; or any combination of education and experience, which would provide an equivalent background.
- Experience working in the managed care / healthcare insurance industry strongly preferred.
- Account management experience a plus.
- Data analytics background preferred.
- Advanced proficiency with Microsoft Excel strongly preferred.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.