Anthem Manager-in-Training/Manager I Customer Care - IN - PS12440 in Indianapolis, Indiana

Manager-in-Training/Manager I Customer Care - IN - PS12440

New

Location: Indianapolis, Indiana, United States

Field: Customer Service

Requisition #: PS12440

Post Date: 1 day ago

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Manager-In-Training/Manager I– Customer Care

(hiring level based on experience)

This position is located in the Indianapolis, IN office

Under general guidance and mentoring, the Manager-in-Training Customer Care Manager provides oversight of a customer service unit. Primary duties may include, but are not limited to:

  • May be responsible for establishing department policies and procedures.

  • Audits to monitor efficiency and compliance with policies.

  • Prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

The Manager I-Customer Care is responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to:

  • Directs implementation and administration of benefit programs.

  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.

  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.

Manager-in-Training Customer Care

  • Requires BA/BS

  • 5 years in progressively complex customer service environment or any combination of education and experience, which would provide an equivalent background.

  • NASCO and/or WGS experience preferred.

Manager I Customer Care

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports;

  • Requires BA/BS

  • 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.

  • NASCO and/or WGS experience preferred.

Successful candidates should have the following qualities:

  • Kindness, compassion, empathy and a profound desire to help people

  • Ability to build relationships and influence others

  • Motivate and encourage teams, while providing guidance and driving quality and superior customer service

  • Excellent verbal and written communication skills

  • Adaptability and flexibility

  • Accountability and execution oriented

  • Curious/challenges the status quo

  • Analytical and problem solving skills

  • Creativity and critical thinking skills

  • Quick and continuous learning style

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran