Anthem Manager II Customer Care – Multi-FEP-PS13025 in Indianapolis, Indiana

Manager II Customer Care – Multi-FEP-PS13025

Location: Indianapolis, Indiana, United States

Field: Customer Service

Requisition #: PS13025

Post Date: Oct 12, 2018

Your Talent. Our Vision. At Anthem Blue Cross and Blue Shield , a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve.

We have an opening in our Indianapolis, IN office for a Manager II Customer Care-Multi FEP will be responsible for managing staff and responsibilities for a combination of operations functions that might include claims, customer service, membership, mail, document management, appeals, etc. Primary duties may include, but are not limited to:

  • Establishes policies, practices and efficient/effective procedures.

  • Develops specific work plans and implements to accomplish operational results.

  • Serves as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department; has accountability for deliverables of a third party or vendor; manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs; may be assigned to special project work consistent with the role and as dictated by the needs of the business; audits to monitor efficiency and compliance with policies; prepares specialized reports.

  • Hires, trains, coaches, counsels and evaluates performance of direct reports.

This position will work out of the Anthem Indianapolis, IN office.

  • Requires BA/BS.

  • 3 years previous management experience is required.

  • 3-5 years operations experience is preferred or any combination of education and experience, which would provide an equivalent background.

  • Process improvement or project management experience is preferred.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.