Anthem, Inc. Agency Service Rep III in Indianapolis, Indiana
SHIFT: Day Job
Your innovation. Our impact. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater health for our communities, and greater experiences for our customers. Innovation is a top priority. Here, you’ll have an opportunity to work in a collaborative environment that brings together industry leaders and technology experts, so together we can drive the future of health care.
This is an exceptional opportunity to create solutions and programs that can truly make a difference at one of America's leading health benefits companies and a Fortune Top 50 Company.
Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.
Primary duties may include, but are not limited to:
Assists agents and brokers via telephone or written communication.
Works on special projects for brokers, group administrators, broker representatives, or other MBUs and creates new reports to meet client needs.
Assists mangers with broker and client meetings.
Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
Coordinates mailings and fulfillment requests.
May assist in broker road shows.
Provides reports to brokers.
Performs simple Enrollment and Billing maintenance transactions.
Requires a high school diploma; 5 years of related customer service experience; or any combination of education and experience, which would provide an equivalent background. Previous health insurance industry experience preferred. Advanced benefits, claims processing or membership knowledge preferred. License required where appropriate.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran