Anthem Implementation Coordinator or Implementation Coordinator Lead - #PS14474 in Hesperia, California

Implementation Coordinator or Implementation Coordinator Lead - #PS14474

Location: Midland, Georgia, United States

Field: Membership & Enrollment

Requisition #: PS14474

Post Date: Dec 04, 2018

Your Talent. Our Vision. At Anthem, Inc. ,it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company.

Implementation Coordinator / Implementation Coordinator Lead

This position will be filled in one of the following locations or for a remote arrangement must be within 50 miles of the listed Anthem offices: Midland-GA, Virginia Beach/Norfolk-VA, Indianapolis-IN, Denver-CO, Fond du Lac-WI, Tampa-FL, Mason-OH, Middletown-NY, Richmond-VA, South Portland- ME

This position will support business for Georgia Local primarily, and a strong relationship with our internal partners such as Underwriting, Sales Account Management, Sales Implementation, Benefit Build and ID card teams plays a key role in the success of this position.

The Implementation Coordinator or Implementation Coordinator Lead will help lead the implementation process for new accounts and monitor renewal implementations. Primary duties may include, but are not limited to:

  • Project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support and customers.

  • Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans.

  • Accountable for the accuracy, timeliness, and completeness of the implementation process.

  • Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting.

  • Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process.

  • Helps to develop tools and best practices necessary to improve installations;

  • Provides on-going root cause analysis; identifies opportunities for process improvement.

  • Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables.

  • Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings.

  • Leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation.

Implementation Coordinator:

Requires a BA/BS; 3 years of related experience; or any combination of education and experience, which would provide an equivalent background. Advanced degree preferred. Ability to travel and work additional hours maybe required.

Implementation Coordinator Lead:

Requires B.S. degree in related field;5-8 years exp in health insurance field;or any combination of education and experience which would provide an equivalent background. Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred. Ability to travel as needed.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.