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Anthem, Inc. Behavioral Health EAP Consultant I, After-hours (15% shift differential) in Grand Prairie, Texas


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

LOCATION: This position supports our 24/7 after-hours team. The position is fully remote, but you must live within one hour of an Anthem office.

HOURS: Mon/Thu/Fri 4:00 pm - 11:30 pm. Sat/Sun 12:00 pm - 9:30 pm. Off days are Tue/Wed. There is a shift differential for applicable hours.

(Note: training for this position will be up to 3 weeks in length and conducted via normal business hours, approx 8:00 am - 4:30 pm, M-F.)

The EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services to millions of our members.

Primary duties may include, but are not limited to:

  • Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services

  • Receives client requests, assesses the situation, determines appropriate course of action.

  • Provides telephone crisis intervention, assessment, short-term problem resolution, and referral to appropriate provider(s).

  • Manages Critical Incident Stress Debriefing requests.

  • Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

  • Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.

  • Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.

  • Manages shared mailbox that is used by clients and external vendors to forward information that must be reviewed and placed in the documentation system.

  • Provides advanced consultation to designated client representatives.

  • Integrates callers with appropriate EAP services and referrals for the most complex cases.


  • Requires a current active unrestricted LPC (as allowed by applicable state laws), LCSW, LMSW, LMHC, LMFT, or RN license from the state in which you reside.

  • Requires 3 years of clinical experience in social work, counseling with a broad range of experience with complex psychiatric and substance abuse, or substance abuse disorder treatment.

  • Previous EAP or Call Center experience highly preferred.

  • Bilingual skills are very helpful.

  • Requires computer literacy and the ability to key and enter information while speaking with our members.

  • As this position is remote, you must be able to set up your own company-issued computer and do minor troubleshooting if occasional issues arise.

  • High-speed internet is required, along with a quiet and private working space free from distractions.

  • You are required to reside within one hour of an Anthem office.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.