Anthem, Inc. Manager I, Learning in East Syracuse, New York
SHIFT: Day Job
Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care. For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
Location: This position can be located in New York or North Carolina; we will consider other locations as well.
Work Hours: This position will support our 24/7 crisis line business unit and the selected candidate must be able to work flexible hours as needed.
Manager I, Learning Responsible for ensuring successful implementation of high-quality performance solutions to the company and/or specific clients. Primary duties may include, but are not limited to:
Manages a team of training and quality associates, to ensure complete training and auditing of staff is occurring on a regular basis.
Consults with leadership to understand strategic objectives.
Reports on quality outcomes, training progress, and identifies the root causes of performance gaps.
Ensures alignment of local efforts with Enterprise strategic objectives.
Oversees the formulation of teaching outlines, instructional methods, and/or teaching aids.
Ensures courses and other educational information support the overall business objectives.
Oversees the utilization of performance consulting skills in the development of training materials for associates.
Will conduct training sessions for 24/7 crisis line clinicians.
Oversees the implementation of effective training feedback mechanisms to improve training programs and to assess the impact of the investment made in training.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires Master’s degree in a mental health field, with an independent license (LPC, LCMHC, LCSW, LMFT); management and/or leadership experience required, and 3-5 years training experience; or any combination of education and experience, which would provide an equivalent background.
Call center experience required
Strong skills in crisis management and specialized crisis certification preferred
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.