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Anthem, Inc. Clinical Support Associate Manager in Columbia, Maryland

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Position: Clinical Support Associate Manager Location: Remote Shift: Monday - Friday 9:30am - 6pm

The Clinical Support Associate Manager is responsible for overseeing and monitoring the day-to-day workflow of clinical support staff. Primary duties may include, but are not limited to:

  • Serves as a subject matter expert in the administrative processes.

  • Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues.

  • Answers calls from providers and members and responds to phone inquiries.

  • Oversees out of network and chart review administrative processes.

  • Works to streamline processes to ensure productivity and accuracy.

  • Collaborates with internal departments on special projects and reporting.

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Qualifications

  • Education: High School diploma or equivalent required, B.S. degree in human services field preferred

  • Experience: 2 years experience in behavioral health field required; or any combination of education and experience which would provide an equivalent background.

AnEqualOpportunityEmployer/Disability/Veteran

REQNUMBER: PS40460

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