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Anthem, Inc. Foster Care - Community Relations Representative I/II/III in Charlotte, North Carolina

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

CRRI Responsibilities:

Responsible for growing membership through educating and servicing the Medicaid population, including meeting the communities need for ongoing educational and social service outreach to existing and potential members. Primary duties may include, but are not limited to:

  • Acts as service representative for assigned projects and a resource to membership and community

  • Ensures consistent compliance with all state, federal, and company specific requirements

  • Assists with establishing and maintaining positive relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community

  • Identifies and collects educational material on community networks and advocacy groups with similar missions and values and communicate the information to management

  • Provides telephonic assistance, outreach and/or guidance to members and potential members regarding benefit and enrollment questions, and/or providing assistance on any social service needs

    CRRII Responsibilities: Responsible for developing and maintaining new contacts and/or partnerships in the community. Primary duties may include, but are not limited to:

  • Leads and manages strategies within a specific territory or business initiative

  • Acts as liaison with community advocacy groups that impacts target population

  • Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community

  • Assists members and potential members with benefit and/or enrollments inquiries

  • Identifies cultural issues regarding current and potential members and communicate issues to management

  • Tracks all marketing and sales activities and maintains sales database

  • Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences

    CRRIII Responsibilities:

    Responsible for coordinating and supervising the implementation of strategies related to specific business programs, products, territory or expansion. Primary duties may include, but are not limited to:

  • Develops and maintains a positive working relationship with the member population for the primary purpose of increasing enrollment and decreasing disenrollment

  • Ensures consistent compliance with state, federal, and company specific requirements

  • Develops a standard process for assessing the feasibility and development of sponsored event programs

  • Conducts marketing activities, events, exhibits, education, and presentations in an effort to gain members and maintain and/or establish relationships with providers, community, and faith based organizations

  • Identifies and enlists the cooperation of individuals, groups, social service agencies and other community organizations in educational and outreach activities

  • Identifies cultural issues regarding current and potential members; communicate those issues and concerns to management immediately

Qualifications

CRRI Minimum Requirements:

  • Requires a high school diploma or GED equivalent

  • A minimum of 1 year of experience in healthcare or sales/marketing environment; or any combination of education and experience, which would provide an equivalent background

  • Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required

    CRRI Preferred Qualifications:

  • AD or BA/BS preferred

  • Foster Care Social Worker or Caregiver experience/background strongly preferred

  • State health insurance licensure preferred

    CRRII Minimum Requirements:

  • Requires a HS diploma or GED equivalent

  • A minimum of 2 years of experience in healthcare or sales/marketing environment; or any combination of education and experience, which would provide an equivalent background

  • Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required

    CRRII Preferred Qualifications:

  • AD or BA/BS preferred

  • Knowledge about provider network that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred

  • Foster Care Social Worker or Caregiver experience/background strongly preferred

  • Health insurance licensure preferred

    CRRIII Minimum Requirements:

  • Requires an AA/AS degree

  • A minimum of 4 years of related experience; or any combination of education and experience, which would provide an equivalent background

  • Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required

    CRRIII Prefered Qualifications:

  • BA/BS preferred

  • Foster Care Social Worker or Caregiver experience/background strongly preferred

  • State health insurance licensure preferred

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

    REQNUMBER: PS65665-Charlotte-Charlotte

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