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Anthem, Inc. BH Care Manager I in Charlotte, North Carolina


SHIFT: Night Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Behavioral Health Care Manager I

Overnight schedule: Week 1: Tue –Fri 10pm-8:30am Week 2: Mon.7:30pm-8am Sat/Sun 7pm-8am

Location: Remote work from home

Licensure Required: Must live and be fully Licensed in the state of NC as an LMHC, LCSW, LPC, LPCC, LMFT, or RN.

This position manages a behavioral health crisis line to provide members with a service which is available twenty-four (24) hours a day, seven (7) days a week, every day of the year through a confidential, toll-free number. Behavioral health professionals help with any type of behavioral health distress the member may be experiencing and offers assistance in linking members to supportive available community resources.

Primary duties may include but are not limited to:

  • Uses appropriate screening criteria knowledge and clinical judgment to assess member needs to ensure access to medically necessary quality behavioral healthcare in a cost-effective setting in accordance with UM Clinical Guidelines and contract.

  • Refers cases to Peer Reviewers as appropriate.

  • Performs psychiatric and substance abuse or substance abuse disorder assessment coordination implementation case planning monitoring and evaluating to promote quality member outcomes to optimize member health benefits and to promote effective use of health benefits and community resources.


  • Requires MA/MS in social work, counseling or a related behavioral health field or a degree in nursing.

  • Requires a minimum of 3 years of experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

  • Requires current active unrestricted license such as LCMHC, LCSW, LMHC, LPC, LMFT, RN or Clinical Psychologist to practice as a health professional within the scope of licensure in North Carolina.

  • Previous experience in utilization management reviews with a broad range of experience with complex psychiatric/substance abuse cases preferred.

  • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.


    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

    Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

    REQNUMBER: PS64725-3002