Anthem, Inc. Account Service Manager in Casselberry, Florida
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Responsible for providing highly advanced customer service representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit for Meridian Subrogation.
Primary duties may include, but are not limited to: • Provides strategic planning and account management for large accounts. • Directs and manages the administration of contractual requirements and obligations. • Manages the new and renewal implementation process for accounts. • Interfaces with operations to ensure smooth delivery of services. • Maintains ongoing account relationships at multiple levels throughout the customer's organization. • Makes recommendations for improvements to meet customers’ expectations. • Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction. • Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. • Coordinates open enrollment meetings, renewal process and training sessions. • Participates in efforts to support standardization across accounts and works in multi- disciplinary teams to design and implement product and operational enhancements. • Provides guidance or expertise to less experienced account service managers. Makes routine account visits.
Requiresd Qualifications: • Requires an BA/BS degree and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background • Sales license may be required • Travel may be required
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.