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Anthem, Inc. Provider Experience Director in Albany, New York


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Provider Experience Director

Target location: New York; will consider a remote arrangement if within a reasonable traveling distance of our New York City or Albany Anthem office locations

This role will be in the newly formed Provider Experience (PE) group in Anthem’s New York region or Empire BCBS. The team will be reimagining how we deliver service and resolve issues for our valued network partners. This is an advanced-level role that involves mentoring others on the team and will be a key resource to the Director of the team. This team has a strategic value, and we are looking for those who love process improvement, working with leaders throughout the enterprise, and who can also develop trusted external relationships.

Responsible for Developing and maintaining positive provider relationships, dedicated to large hospitals, health systems, and provider groups with total annual spending in excess of several billion dollars. Will oversee team’s on-site and/or virtual/digital visits, communication of administrative and programmatic changes, and the resolution of provider issues and mentor staff on ways to be more effective. Serving as a knowledge and resource expert regarding the most complex provider issues impacting provider satisfaction, member and client satisfaction, and renegotiation hurdles to operational inefficiencies. Works with internal matrix partners to triage issues, prioritize workloads and help escalate critical issues to executive leadership.

May lead or co-lead Joint Operation Committees (JOC) with hospitals, health systems, and provider groups, driving the meetings in the discussion of issues and changes. May lead or co-lead Market Provider Advisory Council and be responsible for content creation and organization.


Requires a Bachelor's degree; 5 years of Provider service experience including 3 years of experience in healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background. Travel may be required. Prefer this candidate to have advanced Excel and PowerPoint skills and be able to learn programs quickly such as internal tracking programs, SharePoint intake requests, and/or any claims system that is needed for research. Knowledge of commercial, Medicare, and Medicaid products, contracts, and provider service preferred. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.