Elevance Health Outreach & Education Lead in Albany, New York
Outreach & Education Lead
Job Family: Public Affairs
Type: Full time
Date Posted:Jul 07, 2022
Req #: PS74819
National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint
Title: Outreach & Education Lead
Location : Remote
The Outreach & Education Lead is responsible for serving as a lead for the associates engaged in member outreach and enhancing relationships with Anthem members.
Primary duties may include, but are not limited to:
Serves as the primary point-of-contact for the associates conducting onboarding calls with new members during their shifts.
Provides coaching to associates and assists with real-time issue resolution to help provide members with an exceptional customer experience.
Coordinates and leads teams with effective communication, organization, and future-focused planning, especially in a remote environment.
Displays strong communication skills, both written and verbal, as well as a high level of emotional intelligence.
Communicates complex information in an understandable way.
Displays strong issue resolution skills and ability to communicate sensitive information to a variety of stakeholders.
Fosters a team environment that promotes efficiency, professional growth, and well-being, especially in a remote environment.
Coordinates outreach activities by developing plans, identifying target audiences, and assessing effectiveness of programming.
Identifies and resolves issues that may impact relationships with members.
Develops and implements programming designed to ensure effective working relationships with members.
Resolves highly complex and/or sensitive issues with Medicare and Medicaid members.
Participates in enterprise-wide projects.
Acts as key department contact with medical policy, medical review, billing, and reimbursement issues.
Assists the manager in compilation of departmental reports to meet both internal and CMS requirements.
- Requires a BA/BS and a minimum of 7 years of Medicare Contract experience including experience in managed care public relations, communications or marketing and 5 years of instructional design theory and/or adult learning; or any combination of education and experience which would provide an equivalent background.
- Project management and process improvement experience preferred. Some travel may be required.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealthinc.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.
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